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Terms and Conditions

General

Passion for Shoes are based in Green Ginger Shopping Arcade, 78, Front Street, Tynemouth, NE30 4BP. Telephone 0191 2579790.

These terms & conditions will apply to all transactions placed online by or with Passion for  Shoes. Please read carefully before placing any order. All contracts shall be governed by & construed in accordance with English Law & any dispute between us will be resolved exclusively in the courts of England & Wales. Nothing in these terms & conditions will be deemed to affect your statutory rights.

By using this site you are agreeing to these terms & conditions.

Orders

Online transactions are via secure server. All credit / debit card transactions are subject to validation checks & are authorised by the card issuer.

We accept  MasterCard, Visa, Delta, Switch, Maestro & Solo. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay & / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.

The web price includes VAT at 20% .

Delivery

Delivery is charged at £3.95 per order .

  • All deliveries will need to be signed for
  • All goods are subject to availability
  • We use either Royal Mail or ANC Courier depending on weight  & location
  • Deliveries to EU countries will be charged at £6.95
  • Deliveries to USA will be charged at £14.95

In the event that we are unable to supply your goods within thirty days, we will inform you immediately & advise you of the expected delivery date. Outstanding orders / items can be cancelled at any time. In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt.
If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company’s appointed carrier.

Returns, Exchanges & Refunds

  • We offer a full money back guarantee
  • You have 14 days from receipt in which to return your order
  • You will have to pay the return cost of postage except when a mistake has been made with your order or your goods are faulted.

We want you to be entirely satisfied with every purchase made from Passion for Shoes & are proud of the quality, range & advice that we offer. If you wish to return an item for exchange or you have decided not to keep it (cancel your contract):

  • Please contact us within 7 working days from the day after the delivery day
  • Contact us via email or phone before returning any goods
  • Return it to us with the products original packaging & labels within 14 days of receipt
  • All goods to be in a new & unused condition, together with a copy of your original receipt
  • We recommend that all items returned to us to be sent Royal Mail special delivery with insurance paid as a minimum or collection can be arranged
  • If you feel the goods are faulty, please contact us immediately & we will then contact you to resolve the matter, the above conditions also apply

This returns policy does not affect your statutory rights.

Products, Prices & Content

Whilst every effort is made to ensure the pictures & colours depicted on the site match as closely as possible those of the actual product due to technical limitations, some colours may vary.

All prices are shown in pounds sterling (£)  and are inclusive of UK VAT (at the current rate 20%) unless clearly stated.

Prices, product descriptions & specifications are checked to the best of our ability,  & whilst every effort has been made to make them accurate, no responsibility will be accepted for errors & omission.

Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice & is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.

We reserve the right to alter our prices & specifications without notice.

Ownership of Goods

All items supplied to the customer remain the property of Passion For Shoes Ltd until final payment of all sums owing in respect of those goods has been received in full by us.

Comments & Complaints

If you wish to comment or complain about any aspect of your dealings with us please write to:

Passion For Shoes, Green Ginger Shopping Arcade, 78, Front Street, Tynemouth, NE30 4BP

email : info@121-web.co.uk

We will reply within five working days of receipt.

Privacy Policy

We will collect & store information about you to allow us to firstly, process & fulfil any order requirements & secondly to provide you with information to keep you up to date on products, services or promotions we run from time to time. You can opt out of this at any time, either by writing or emailing us.

We will collect & store any personal data that you may volunteer whist using our services, e.g. placing an order, joining our email newsletter or entering a prize draw or competition.

The type of information that we will collect will include – Your title and name, known address, contact telephones numbers, email address, order & payment details. Details may be forwarded securely to other parties in order to full fill this order only. These will include delivery and payment partners.

Individuals registering their details or subscribing to the newsletter online may do so on the understanding that they are aware of the intended purpose for the collection of data.

Your personal data will not be passed onto any other party.

Our website may contain links to third party websites operating their own terms & conditions & privacy policies. Passion For Shoes Ltd is not responsible for any content on third party websites.

Cookies are placed / collected from your computer to enable functionality of your shopping basket & to recognise you when you shop again. By continuing to use the site you accept our cookie policy.

All information is collected lawfully & in accordance with the Data Protection Act 1998.

Security

We would like you to be confident about ordering online. We use secure socket layer (SSL) technology to ensure that your details are safe & information you provide is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.

Copyright ©

The contents of this site & other publications from Passion For Shoes  are owned or licensed to Passion For Shoes or are used with permission by the owner. Reproduction strictly by permission only.

Return Address: Passion For Shoes, The Green Ginger Shopping Arcade. 78, Front Street, Tynemouth, NE30 4BP  Telephone: 0191 257 9790

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